Advanced Troubleshooting
When a computer is first turned on, the hardware runs a Power-On Self Test (POST). If errors are encountered during this POST test, they are usually indicated by a beep or in the form of a code displayed on the screen. With this error code you can determine what part of the system is having problems and find a solution. You have probably heard a beep code in the past and just not realized it. You know the one or two short beeps your computer makes when you first turn it on, that is a beep code indicating everything checks out OK. With some PC's it may seem like there isn't any beep code, what is probably happening here is there is a problem with the internal speaker inside the PC, it is either not present, not functioning any longer or not connected properly to the motherboard. If this is the case in your instance, check to see a visual code is being displayed on the monitor, if nothing then skip ahead to the next section.
To check for an error code on your PC, turn the computer on and listen for any beeps or look on the monitor screen for a code. As I mentioned, one or two short beeps indicates everything is OK, if you experience any different sequence or length of beeps, write down what you heard, (e.g. 1 long beep followed by two short beeps) or write down the error code on the screen. Error codes vary from PC to PC depending on the manufacturer of the motherboard inside the PC. It would be beyond the scope of this guide to include every manufacturer error codes as some may be missed and some may change as new technology is introduced. Performing a search on the Internet using your favorite search engine will find many sites specific to your PC. They will have a list of codes, what they mean and potentially how to fix them, look for the code you wrote down previously. The hardware generally checked by the POST test is the motherboard, CPU, power supply, memory and video card. If the error c!
ode indicates a problem in one of these areas, make sure all cards in the PC are seated correctly in the motherboard slots and that the power supply cables are connected snuggly to the motherboard. If all of this has been done and you still receive an error code then chances are the device has failed and will need to be replaced.
If the POST test doesn't reveal the source of the problem the next step is to open up the PC.
Staying with the theme of keeping it simple we will want to try and start the PC with the minimum hardware required to boot a computer. All you need to boot a PC is the motherboard, memory, some sort of media (floppy disk, hard disk, CD, etc.) and a video card. What we will want to do is remove or disconnect any unnecessary hardware.
- Leave one form of media drive connected to boot with, preferably the floppy drive if available, and disconnect all other drives.
- Remove all cards except for the video card.
- Remove all memory except for one stick
- Insert bootable media (floppy disk, CD, etc.) and power on the PC
If the PC doesn't boot with the minimum hardware then the problem may lie with the video card, memory or the motherboard. Try using a different stick of memory if you have one as well try using a different video card. Friends and family can be great sources for this, ask to borrow their video card or memory from their PC, just make sure to return it when you are done. If swapping the memory and video card don't work then you more than likely have a problem with the motherboard and it will need to be replaced.
If it does boot.
- Turn it off
- Insert or connect one hardware device that was previously removed
- Try booting again.
- Repeat these steps until the computer no longer boots.
Once the PC doesn't boot again the last hardware device that was connected is the problem and should be replaced or permanently removed.
If you get to this point and your PC still doesn't want to load an operating system then it is time to have a qualified computer technician look at the problem or purchase a new PC. You gave it your best shot but sometimes a fresh set of eyes can see something that may have been missed.
by: Keith Park
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